Cloud Service Models and Virtual Desktop Infrastructure

How SaaS, PaaS, IaaS, thin clients, and virtual desktop infrastructure divide responsibility for applications and computing resources.

Cloud service models describe which layers a provider operates and which remain the customer’s responsibility. Virtual desktop infrastructure (VDI) centrally hosts full desktop environments and presents them remotely to endpoint devices.

Model Provider typically manages Customer typically manages
SaaS Application and underlying platform Users, data, configuration, and access
PaaS Runtime platform and infrastructure Application code and data
IaaS Physical infrastructure and virtualization layer Operating systems, applications, data, and most configuration

Thin client and VDI

A thin client is an endpoint designed to rely heavily on centrally provided compute resources. VDI is the delivery architecture that hosts a user’s desktop centrally. A thin client can access VDI, but the terms are not interchangeable.

Hosted application versus hosted desktop

A hosted application delivers a specific application remotely. A hosted desktop provides a whole desktop session, including its environment and applications. Choose between them based on whether a user needs a single capability or a managed desktop workspace.

Revised on Friday, September 11, 2026