CompTIA 220-1202 Sample Questions with Explanations

These original sample questions are designed to help you check how the exam topics appear in decision-style prompts. They are not taken from the live exam.

Use these sample questions as a guided self-assessment for CompTIA A+ Core 2 (220-1202) topics such as operating systems, endpoint security, malware response, software troubleshooting, change control, documentation, and operational procedures. The prompts emphasize safe support workflow.

Where these questions fit in the 220-1202 guide

The sample set below is part of the CompTIA 220-1202 guide path:

• CompTIA certification hub
• 220-1202 exam guide
• 220-1202 cheat sheet
• 220-1202 study plan
• 220-1202 FAQ
• 220-1202 resources
• 220-1202 glossary

220-1202 support workflow sample questions

Work through each prompt before opening the explanation. A+ Core 2 questions usually reward a safe troubleshooting order: identify, protect data, isolate, remediate, verify, and document.

Question 1

Topic: Malware response order

A user’s workstation shows suspicious pop-ups and tries to open unknown websites. What should the technician do early in the response process?

• A. Ignore the issue unless the user loses internet access.
• B. Isolate the system from the network, preserve user data where appropriate, and follow the malware removal procedure.
• C. Disable all endpoint protection permanently.
• D. Share the user’s password with another technician.

Best answer: B

Explanation: Isolation reduces spread or command-and-control activity, while an orderly malware process protects data and supports verification after cleanup.

Why the other choices are weaker:

• A ignores active indicators.
• C weakens protection.
• D violates credential handling and accountability.

What this tests: Applying safe malware-response sequence instead of guessing at fixes.

Related topics: Malware; Isolation; Endpoint security; Procedure

Question 2

Topic: Least privilege for daily work

A user performs email, web, and document work every day but occasionally needs administrator rights for approved software installs. Which setup best follows least privilege?

• A. Make the daily account a local administrator permanently.
• B. Give the user the domain administrator password.
• C. Use a standard user account for daily work and require approved elevation or separate admin credentials only when needed.
• D. Disable account passwords for convenience.

Best answer: C

Explanation: Least privilege means routine work runs with standard permissions, while administrative rights are controlled, approved, and limited to the task.

Why the other choices are weaker:

• A increases the impact of malware or mistakes.
• B is far beyond the user’s need and destroys accountability.
• D removes authentication protection.

What this tests: Applying least privilege to endpoint support scenarios.

Related topics: Least privilege; UAC; Account control; Security

Question 3

Topic: Change documentation

A technician updates a shared workstation configuration to fix an application issue. The fix works. What should the technician do before closing the ticket?

• A. Delete the ticket so there is no record.
• B. Make the same change to all systems without approval.
• C. Tell the user to remember the fix for next time.
• D. Document the change, verification result, affected asset, and any follow-up or user communication.

Best answer: D

Explanation: A+ operational procedures test closure discipline. Documentation creates traceability, helps future troubleshooting, and confirms that the fix was verified.

Why the other choices are weaker:

• A removes audit and support history.
• B expands a change without authorization or impact analysis.
• C shifts support responsibility to the user and fails documentation.

What this tests: Following change and ticket closure procedures.

Related topics: Documentation; Change control; Ticketing; Verification

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